Cancellation Policy

1. Room Reservations

We understand that plans change. For standard room bookings, cancellations made at least 48 hours prior to the scheduled check-in date will receive a full refund. Cancellations made within 48 hours of check-in will incur a cancellation fee equivalent to one night's stay. No-shows will be charged the full amount of the reservation.

2. Banquet & Event Bookings

Due to the scale and preparation required for banquet events, a non-refundable advance deposit of 25% is required at the time of booking. Cancellations made up to 30 days prior to the event will not incur additional charges beyond the non-refundable deposit. Cancellations made within 30 days of the event will be billed at 50% of the total estimated cost.

3. Restaurant Reservations

Table reservations at The Royal Dine can be modified or cancelled free of charge up to 2 hours before the reserved time. We kindly ask that you inform us promptly if you are unable to make it so we may accommodate other guests.

4. Refund Processing

Approved refunds will be processed within 5-7 business days to the original method of payment. Please note that it may take additional time for the funds to appear on your bank or credit card statement depending on your financial institution.

5. Force Majeure

In the event of unforeseen circumstances beyond our control (such as natural disasters, government restrictions, etc.), Hotel Balaji Home reserves the right to review cancellations on a case-by-case basis and may offer flexible rescheduling options or credit vouchers in lieu of standard refunds.